FAQs

Q?

Where will you serve the food?

A.

We prefer to serve in the garden, if in garage please keep clear off all the storages and stuffs for health and safety reasons.

Q?

How much time do you need for setting up?

A.

We need 30minutes for setting up the equipments before start serving the food.

Q?

How much do you charge for fuel?

A.

It depends upon the distance of your venue from our Restaurant.

Q?

How far can you travel and serve?

A.

We serve from the "JOHN" O"GRATE" to the "LANDS END" but we will charge you for the fuel if your venue is more than 12miles from Harrow.

Q?

Will you serve in Schools, Halls and Party Venues?

A.

Yes, we can cater in all above locations and in any location as long as you have the permission to cook food on site.

Q?

Where will you serve the food?

A.

We can serve the food in the Garden, Patio and Garage or even in the Utility room or in your kitchen.

Q?

Can we pack the food?

A.

Sorry you cannot pack the food because we are there only to serve the food for the party, guest consumption only and not for takeaway.

Q?

Can we have our own plates?

A.

Yes, you can serve food in your own plates but you will have to keep our staff updated about the plate count.

Q?

Can we reduce or increase the spice in the food?

A.

Yes, you can.

Q?

Are all the items cooked on site?

A.

No, only Dosas, Vadas and some of the fixed items are made on site. Rest will be made and brought to the party.

Q?

Are the items same at the Restaurant and for the party?

A.

Yes, they are same.

Q?

Can we come for free tasting?

A.

No, you have to pay for the items you eat.

Q?

What is the size of Dosas served at the party?

A.

They are Mini Dosa (cocktail sized).

Q?

How much time does it take make dosa?

A.

Approximately 400 people can be served with the Dosas in two hours time.Can make 4-6 dosas every 3 minutes.

Q?

How much space do we need?

A.

The space when we put two normal sized tables (4 by 3).

Q?

How can I pay?

A.

You can pay the advance by cash or any major credit cards except AMEX or cheques or BACS but we accept ONLY CASH for the remaining balance amount on the day of party.

Q?

When does my party gets confirmed?

A.

When you pay half the amount as advance and the rest you can pay on the day of party to the chef, once the party is over.

Q?

What is provisional booking?

A.

Provisional booking is just a piece of information. Your party gets confirmed only if you pay half the amount as advance.

Q?

What if its rain on the day?

A.

It is your responsibility to put a marquee or a tent as a shelter. (Checking the weather prior to booking helps a lot).

Q?

Can we request for an extra person?

A.

Yes you can but £50 will be charged per extra person.

Q?

How many People will come to cook?

A.

It depends on the number of Guest booked. E.g. for 40 people, 1 person.

Q?

Can we include a food of our own interest?

A.

Yes, you can add any food of your own interest but the price may vary. Eg.One extra food=£1 extra to your tariff.

Q?

Can we request For Jain Sambar?

A.

Yes, you can request for Jain Sambar but inform us well in advance.

Q?

What is standard menu?

A.

Standard Menu will have Idly, Vada, Masala Dosa and Plain Uthappam. Including Coconut Chutney (JAIN), Red Chutney (NON-JAIN) and Sambar.

Q?

Does your food preparation create a lot of smoke?

A.

No, it creates less smoke it is fire alarm friendly.

Q?

Can we tip or reward the chef?

A.

Yes, if you are happy with the service.

Q?

Can we postpone the party?

A.

Yes, you can postpone the party but 1week prior notice is required.

Q?

How much is the cancellation fees?

A.

£35 cancellation fee will be detected from your advance money and the rest will be refunded.

Q?

Can we cancel the party?

A.

Yes, for a valid reason you may cancel the party but we detect £35 as booking cancellation fees.

Q?

To whom can we pay the balance money?

A.

You can pay the balance money to the chef who served you.

Q?

Does your food have nuts?

A.

Yes, our food has nuts and flour ingredients .Please check with the management.

Q?

Do you bring the plates, spoons, tissues?

A.

Yes, we bring disposable plates, spoons and tissues.

Q?

What if we request you to serve more than two hours?

A.

Every extra hour will be charged £50 per hour.

Q?

What if the number of Guests are less than conveyed?

A.

You can convey the number of people even one day before the event, still, if the number of people are less then you have to pay for the number you had conveyed.

Q?

What if extra guest turns up?

A.

Each extra plate will be charged as per the price quoted to you.

Q?

Should we provide Parking for your van?

A.

Yes, we need Parking at your premises for easy and efficient working .We do not want to be in a position to search for parking as it create unnecessary hurdle.

Q?

What all do you bring to our home or hall?

A.

We bring Dosa Tawas, Gas bottles, Vada Kadai, cookers, charfing dish and food carriers and tool box.

Q?

Can you not take it through your front door?

A.

It is highly difficult to take all our food and equipments through your front door because they are commercial equipments so they are very heavy to lift through front door.

Q?

Do you need an Ally way?

A.

Yes, we need an Ally way to take our equipments to your garden or we need access/way to take our equipments to the place where we need to do the cooking.

Q?

Will you take responsibility for any loss and damage caused by the food preparation?

A.

We take sufficient care of your home and premises but in an unlikely event we cannot take responsibility of reimbursement.

Q?

Can we cover the floor with cartons?

A.

Yes, we would recommend you to cover the floor with cartons.

Q?

Will the cooking premises become greasy?

A.

If not much there will be traces of food leftover and some oil spilling.

Q?

What all i need to provide?

A.

a. You will have to provide us a nearby plug point for power connection (240 watts)
b. And, a FOUR FOOT size table.

Q?

How many hours do you serve?

A.

We serve for two hours after the arrival at your premises (Excluding Half-an-hour for setup)

Q?

Do you bring drinking water ?

A.

No, we don't.

Q?

Who will do the cleaning?

A.

We clean the cooking place and it is not our responsibility to remove/clean up the left over plates or dining place.

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